Refund policy

Refund Cancellations: We do not cancel/refund orders after they are placed, in transit, or after delivered. All Sales Are Final!

Processing & Fulfillment

• Orders are processed Typically within 1-4 business days* 

• Orders placed on weekends/holidays will be processed the next business day

• An order confirmation will be sent via email/text once your order has been processed and is out for delivery.

Tracking Info

• A tracking number will be issued via email/text upon fulfillment of your order, meaning that USPS is in possession of your package

• Once your order has left our facility, we are not responsible for any misplaced, lost, or stolen packages.

• The customer is responsible for all costs related to incorrectly addressed orders (meaning if a package is returned to us due to an incorrect address or multiple delivery attempts)

Exchanges:

• In the unlikely event that you happen to encounter a problem with your lash product(s) please contact us immediately, no later than 72 hours from receipt of your order. You will be asked to provide details in addition to supporting photos and/or videos.